Shipping policy

 We are partnered with several companies that have similar DHD (Direct Home Delivery) policies. There are however some dissimilar points which are identified below.

Service: We undertake to deliver all orders received to you within 7 days, providing that the relevant items are in stock. Notification will be sent for out of stock items, together with the anticipated due date into our warehouse. If you wish to split the order for more than one delivery, a separate charge may be applied to each delivery.

Booking In: We aim to book all orders within 24 hours of receipt, both a text and/or email will be sent to you with a link to a booking portal, this will allow you the customer to book the delivery on day of choice (excluding weekends) or cancel the order if no longer required.  All deliveries are carried out by our nominated carrier BJS. Please note surcharge areas* will be booked via BJS within 5 days for delivery within 10-14 days.

A reminder text the day before the delivery and will also be given a 3 hour window delivery slot the evening before. We will require at least two contact details for you, i.e. a mobile number and an email address.

Conditions:  We aim to send all orders using a 2 - Man service to a “Room of Choice”. However, this will not involve any unpacking, on-site assembly or removal of packaging. If the delivery teams feel that damages to the product or premises or injury to themselves or others may occur through delivery to a specific room, they have been advised to leave the goods in a safe and convenient place.

On occasions where a single driver is sent we kindly request your assistance during unloading. For heavy or large items, a little extra help goes a long way.

*Scotland Surcharge: There will be a surcharge of £26.00 for the following Scottish postcodes to include PA- Paisley postcodes 1-19.

PA – Paisley * (see below) FK – Falkirk
KY – Kirkaldy PH – Perth
DD – Dundee AB – Aberdeen
IV – Inverness KW – Kirkwall

* Surcharges for PA- Paisley postcodes 20 and above, plus some of the far reaching highland locations will need to be advised on a case by case basis. Please ensure you contact us directly for pricing and delivery before placing the order.

Offshore Isles: Our Home Delivery Service is limited to UK mainland only. If you require deliveries to offshore isles & Ireland, you will need to arrange your own carrier. You can arrange for them to collect directly from our warehouse, or we can deliver into the depot of your choice on our normal 2 – 3 week delivery service, neither of which will incur a delivery charge. 

ADDITIONAL TERMS FOR
HOME DELIVERY

In addition to our standard returns policy, the following also applies to any collection requested using our Home Delivery Service.
For any collection request we will arrange a maximum of two confirmed attempts: after which any further attempts will attract further charges. A confirmed attempt is where the
customer has been contacted and has agreed the collection date/time.

Please note any additional collection charges will be invoiced separately and noted as such on your account.
Where an item exchange has been arranged and fails due to misinformation from the customer, any redelivery fees will be chargeable on your account.
Please also note should your customer arrange a ‘safe collection place’ of their choice, WOOD VELVET can assume no liability for the goods and/or the safe place.